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Study Skills Manager
Based in Leeds
Kaplan Open Learning is part of Kaplan, Inc. a leading international provider of education and career services and a subsidiary of The Washington Post Company. Kaplan, Inc. has 31,000 employees in 600 locations worldwide. We reach over one million students around the globe.
Kaplan Open Learning is our specialist UK online higher education division and provides university level education, offering programmes of study for students who wish to obtain a university Foundation Degree or top up that degree to an Honours Degree. Our degrees are awarded by the University of Essex, one of the UK's leading academic institutions. Kaplan's online learning platform serves over 43,000 active students worldwide.
Position Summary
The Study Skills Manager is a cross programme role supporting the Programme Leaders in the development and deployment of study skills support to students.
Primary Functions (90% of work load)
- Provide on-line tutorials and individual instruction on the Access to Online Learning and Preparatory English and Writing modules and across all programmes for underprepared students and provide support for tutors working with students requiring additional support.
- Track the progress of AOL and EAP students analysing progress and reporting on this to the Programme Leaders and Senior Academic Management team.
- Establish a process for referral of current students identified in need of supplemental instruction.
- Complete mid module reports identifying students at risk of failing, to include prescribed support. Organise and run group and individual support workshops as needed.
- Maintain the Student Support Tracker.
- Provide academic support and accommodation for students identified with specific learning needs through 1:1 and group tutorials as warranted.
- Provide support/information to tutors who are working with students with specific learning needs.
- Evaluate tools that may be implemented to facilitate the learning and accommodate students with specific learning needs such as dyslexia.
- Communicate information about all cases to the appropriate Programme Leader, including updates about outcomes.
- Organise and run preliminary Adobe session meetings with students, when warranted, (in conjunction with the Programme Leader) to ascertain student understanding of referencing issues.
- the Programme Leaders about all details related to academic offences in preparation for presentation to the Academic Offences Committee and attend all Academic Offences Committee hearings.
- Maintain the Academic Offences Tracker.
- Advise module tutors of outcomes of AOC hearings and plagiarism referrals, including set penalties for resubmission/marks and advise tutors of those students requiring extra vigilance with regards to referencing oversight in their upcoming modules.
- Oversee the closure of the academic offence investigation and proactively foster future compliance by coordinating the provision of a student Turnitin account, conducting a training session for the student on the use of Turnitin and interpretation of reports and reviewing the student’s resubmission or subsequent piece of work for adherence to referencing conventions.
- Produce the detailed timetable of support/draft submission deadlines for each student
- Provide writing support on resubmission drafts for students through script annotation.
- Maintain STAR for current students (grammar, writing for academic purposes and plagiarism exercises).
Personal Qualities
- Embraces innovation.
- Participates in and drives change in the organisation.
- Proactive approach to facilitating support for students.
- Takes ownership and works to improve development and delivery of student support.
- Able to communicate effectively, both verbally and in writing, with internal and external stakeholders including KOL staff, Programme Leaders, students and tutors.
- Holds self accountable for problems in own area of control.
- Plans and executes projects efficiently and effectively.
- Assumes responsibility for solving customer problems.
- Builds customer confidence.
- Is committed to increasing customer satisfaction.
- Performance driven, with a desire to deliver against goals.
- Helps team leader, and other team members, meet goals.
- Meets team deadlines and responsibilities.
- Keeps other stakeholders informed of progress.
- • A first degree (a second degree is desirable) in English or a related subject area.
- • Experience of teaching or administration in a higher education environment is essential.
- • Experience of higher education teaching in an online environment is desirable.
